Privacy Policy

1. Introduction

Motorna ("we", "us", or "our") operates a car services marketplace connecting vehicle owners with garages across the United Arab Emirates. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at motorna.ae (the "Platform").

2. Information We Collect

2.1 Information You Provide

• Account information: name, email address, phone number, and password
• Vehicle details: make, model, year, and license plate number
• Booking and service history
• Payment information (processed securely via Stripe)
• Reviews, ratings, and feedback you submit
• Communications with us or with garages through the Platform

2.2 Information Collected Automatically

• Device information: browser type, operating system, and device identifiers
• Usage data: pages visited, features used, and interaction patterns
• IP address and approximate location
• Cookies and similar tracking technologies

3. How We Use Your Information

• To provide, maintain, and improve our Platform
• To process bookings and facilitate transactions between you and garages
• To process payments and send transaction confirmations
• To communicate with you about your account, bookings, and updates
• To display reviews and ratings to other users
• To detect, prevent, and address fraud or security issues
• To comply with legal obligations

4. Sharing of Information

We may share your information with:

• Garages: Your name, contact details, vehicle information, and booking details are shared with garages you book with so they can provide their services.
• Payment processors: Stripe processes your payment data. We do not store your full card details.
• Service providers: Third parties that help us operate the Platform (hosting, analytics, email delivery).
• Legal requirements: When required by UAE law or to protect our rights and safety.

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption of data in transit (TLS/SSL), secure password hashing, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may retain certain information as required by law or for legitimate business purposes such as resolving disputes and enforcing our agreements.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and personal data
• Withdraw consent for optional data processing
• Request a copy of your data in a portable format

To exercise these rights, contact us at support@motorna.ae.

8. Cookies

We use essential cookies to keep you logged in and maintain your session. We may also use analytics cookies to understand how our Platform is used. You can control cookie preferences through your browser settings.

9. Children's Privacy

Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at support@motorna.ae or through our Contact page.